Does your facility practice continuous Performance Improvement (PI) assessments, and create and implement Corrective Action Plans based on the data gathered from those assessments? If not, you should be. Putting together a Performance Improvement Team that looks at your facilities systems, policies, procedures, and client care practices is critical in developing a solid foundation for ongoing operations. Also, you know what they say in our industry; if it isn’t written down, it didn’t happen. That being said, it is equally as important to document PI Team meetings, the agenda in that meeting, and what areas were identified as needing a Corrective Action Plan. In fact, nationally accrediting agencies like The Joint Commission (TJC) require it!